Leadership

Leadership is the art or the ability to influence, motivate and mobilize subordinates in such a way as to obtain compliance, trust, respect, and cooperation is free to complete tasks and achieve common goals. Leadership involves a process of influence in determining the organization's goals, motivate subordinates to achieve the goals of behavior, affect to improve the group and its culture.

In every community there is always a leader. The role of a leader is as follows:
    Activator (shaking his subordinates so that they come forward)
    Motivator (motivate subordinates)
    Inspiration (in order subordinates to have inspired the creative thinking)
    Directions (provide directions, so that subordinates can do their job properly in accordance with the objectives)
Protector (to provide protection to a subordinate)
Welfare helper (help their subordinates to become more advanced and well-being of living adequate and provide welfare to subordinates)
    As a leader's job very much and heavy. All roles will be taken into account, both in the presence of humans and to God Almighty.

Leadership style is the way a leader behaves, communicate, and interact with others in influencing people to do something. Styles may differ on the basis of motivation, power orientation, or for a specific task or person. Among the several styles of leadership, there are leaders who are positive and negative, in which the distinction is based on the way and their efforts to motivate employees. If the approach in the provision of motivation focused on rewards or prizes (both economic and non-economic) means have been used in a positive style of leadership. Conversely, if the approach emphasizes punishment or penalty, then he applied the negative leadership styles. The second approach can lead to acceptable performance in many situations, but the cause of human losses.

If I became as a leader, I'll combined the two task-oriented leadership style and employee-oriented style as a way of directing, supervising and motivating subordinates will evolve, but it still should be supervised to ensure that subordinates keep doing what you want to achieve a common goal.

  

 

Hotel Organization Duties and Responsibilities

The organization has the following meaning:

• Two people or more (section, section) which cooperate to achieve goals

• The container of the cooperation of people who have in common and agree to perform an activity in order to achieve the goals set

• The organization is a systematic combination of the parts interdependence / linkage to form a union that round through the authority, coordination and supervision in order to achieve the goals set. 

The following are parts of the organization of a hotel along with his duties and responsibilities:

1. Front Office Department:

Responsible to the Executive Assistant Manager (EAM) for the smooth operation of the Front Office Department, both from technical and administrative services. Sexy-sexy is; Reservation, Registration / Reception, Concierge / Uniform Service, Information, Telephone & Telex Operator, Front Office Cashier, Secretary,FO Office.

2. Housekeeping Department:

 
Dealing with work activities relating to cleanliness, arrangement / structuring, completeness and convenience for the guest rooms and hotel public space. The department also handles the supply and distribution of linen and uniform employees of the hotel, including the interest. The department consists of the sections: Section Floor, Uniform & Linen Room, Houseman, Swimming Pool, and HK Secretary Office.

                                                                                         

3. Accounting Department:

 
Responsible to the Controller for the financial administration of the hotel periodically, both expenditures and revenues. The department consists of the following sections: Purchasing, Receiving, Storeroom, Restaurant and Bar Cashier, General Cashier, Accounting Office, Front Office Cashier, Cost Control, Credit, Payable, Book Keeper, Income.

4. Food And Beverage Department:

 
Dealing with the operational implementation of products and services including food and beverage convention in the hotel for his guests. The department is supported by several sections as follows: F & B Secretary, Office, Main Kitchen, Banquet, Room Service, Dining Room Restaurant, Coffee Shop, Bar, Specialities Restaurant, Snack Bar.

5. Manpower / Human Resources Department:

 
Handle personnel administration, human resource development, employment and legal relationships.

Strategic Plan and Operational Plan

What is a Strategic Plan?

Entrepreneurs and business managers are often so preoccupied with immediate issues that they lose sight of their ultimate objectives. That's why a business review or preparation of a strategic plan is a virtual necessity. This may not be a recipe for success, but without it a business is much more likely to fail. A sound plan should:

• Serve as a framework for decisions or for securing support/approval.
• Provide a basis for more detailed planning.
• Explain the business to others in order to inform, motivate & involve.
• Assist benchmarking & performance monitoring.
• Stimulate change and become building block for next plan.

A strategic plan should not be confused with a business plan. The former is likely to be a (very) short document whereas a business plan is usually a much more substantial and detailed document. A strategic plan can provide the foundation and frame work for a business plan. For more information about business plans. A strategic plan is not the same thing as an operational plan. The former should be visionary, conceptual and directional in contrast to an operational plan which is likely to be shorter term, tactical, focused, implementable and measurable. As an example, compare the process of planning a vacation (where, when, duration, budget, who goes, how travel are all strategic issues) with the final preparations (tasks, deadlines, funding, weather, packing, transport and so on are all operational matters).

A satisfactory strategic plan must be realistic and attainable so as to allow managers and entrepreneurs to think strategically and act operationally.

What is a Operational Plan?

An operational planning is a subset of strategic work plan. It describes short-term ways of achieving milestones and explains how, or what portion of, a strategic plan will be put into operation during a given operational period, in the case of commercial application, a fiscal year or another given budgetary term. An operational plan is the basis for, and justification of an annual operating budget request. Therefore, a five-year strategic plan would need five operational plans funded by five operating budgets.

Operational plans should establish the activities and budgets for each part of the organisation for the next 1 – 3 years. They link the strategic plan with the activities the organization will deliver and the resources required to deliver them.

The OP is both the first and the last step in preparing an operating budget request. As the first step, the OP provides a plan for resource allocation as the last step, the OP may be modified to reflect policy decisions or financial changes made during the budget development process.

Operational plans should be prepared by the people who will be involved in implementation. There is often a need for significant cross-departmental dialogue as plans created by one part of the organisation inevitably have implications for other parts.

ways to motivate the employees

Characteristics of employee motivation declining :

1. Reduced working time
2. Work more slowly
3. Being passive and indifferent
4. Do deliberate mistakes
5. Affect other employees

RESULT: TARGET NOT ACHIEVABLE

Characteristics leadership failure to target

1. Subordinates underachievement
2. Men less clever
3. Men are less diligent
4. Men lack discipline

THREE WAYS TO MOTIVATING EMPLOYEES
1. Providing opportunities to excel
2. Provide recognition and responsibility
3. Provide a more challenging job

STEP BASIC MAINTENANCE EMPLOYEE MOTIVATION:

·         JOB ANALYSIS

·         PLANNING & RECRUITMENT

·         SELECTION

·         TRAINING

·         FINANCIAL