study case about managerial at Industry

In view of the level of organization, management is divided into 3 levels, these are:
1. Top Management (Top Management)
Managers are responsible for the effects of the decisions of the organization's overall management. For example: director, deputy director, chief executive officer. Expertise of top-level managers is conceptual, meaning that expertise to create and formulate a concept to be implemented by the underlying manager level.
2. Middle Management (Middle Management)
Middle management must have the interpersonal skills / human, meaning the skills to communicate, cooperate and motivate others. Managers responsible for implementing the plan and ensure the achievement of a goal. For example: the region manager, division head, director of product.
3. Under Management / Line (Low Management)
Manager responsible for completing the plans have been set by the higher managers. At this level also have the expertise of technical expertise, that expertise which includes procedures, techniques, knowledge and expertise in specialized fields. For example: supervisor / production supervisor, foreman.

Study case:

·         At HIRB hotel housekeeping department,staff who served in the room attendance on July 23, 2011 at 11 a.m while cleaning the guest room in 2035, he found an iPhone 3G mobile phones in the guest room check-out Singaporean.The guest is already an hour ago, should staff immediately reported to his supervisor and fill in the Lost & Found form.but the staff to take the goods aren’t actually his belongings.After a few days later, the guests who lost report to the hotel that the guest has lost mobile phone type iPhone3G at room 2035. Room service and room attendance supervisor do not get the reports and statements that have been found in the guest room at 2035, then the supervisor of attendance and immediately held a briefing room for all staffs of the hotel especially the housekeeping department.

After the briefing held on the storage and checking of Lost & Found, it doesn’t exist then check that the supervisor who’s in charge of the clean room on that’s date and hour.Know that X is the staff had cleaned the room, and take the goods which he found and has been sold to someone else. Then with a firm stance and professionals, supervisors gave warning to the X to not repeat it and avoid the guest complaint. While this case has been heard to Executive Housekeeper and immediately apologize to the guests who lost and gave special offer like a fruit basket as a sign of apology the hotel with the guest.